Measuring The Impact Of
Language Training

A Case Study of Overstock.com and Linquix, Inc.
In Association with Salt Lake Community College

For Overstock.com, the initiative to improve communication between native English speakers and those whose native language is other than English, continues to pay off. In 2006 Overstock.com identified communication between English and Spanish speakers as a costly issue. They brought Linquix, Inc in to consult with them on how to overcome this communication problem. A small team from Linquix and Overstock.com came together to do research and design a solution.

During the consultation process several key benefits were identified as reasons for moving forward with this initiative to improve communication. They include: To increase employee retention and loyalty, to Improve safety, to raise employee morale even higher, to reduce costly mistakes and re-work, and to improve career and life opportunities for the participating employees.

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